Thunder Cameras

TESTIMONIALS

By placing this order online or via telephone you understand and agree to all our terms and conditions. For more information about our terms and conditions please see site under POLICIES. Return Policy/ Procedure We accept returns on products with in the 30 day return period on 35 mm equipment with a 10% restocking fee. and 7 day return period on all digital cameras,camcorders,digital lenses and flashes with a 15% restocking fees. Restocking fees & shipping/ handling/ insurance fees will be deducted from the credit card that we have on file. Please note all discounted sale packages are at final sale and non-refundable. - Shipping, Handling, and Insurance charges are not refundable. - Returns on all Audio and Video products, including Video cameras, Digital Cameras,DVD Players, Receivers, and Computer products and related accessories are accepted within thirty (30) days of receipt. -All returns must have a Return Merchandise Authorization (RMA) clearly labeled on return box. Please call for RMA number prior to returning your package. Returns that are not clearly labeled with RMA number will not be accepted. Orders maybe canceled with in 4 hours from time of purchase without any penalties. After the 2 hour period we are obligated to charge a 7% cancellation fee & 18% on international credit card orders that have been processed.. Extended warranties are at FINAL SALE and non refundable for any reason . -Refused packages are subject to loss of shipping/handling and insurance. -All returns must be in mint condition, with all of the following: Original manufacturer's box, unmarked instructions and manuals, Blank warranty and/or serial number cards, Cardboard and/or Styrofoam packaging, and all other included factory accessories. -We cannot accept any returns on products with filled-out warranty cards or product registrations. -All refunds posted within 10-14 days of receipt of return. -All orders must be canceled by our customer service department via telephone. -How Do I Make a Return? To return an item, you must contact customer service during their normal business hours Mon-Thurs 11:00AM to 5:00PM EST at 1-877-888-5390 to obtain an RMA number.